Resolution No. 43-NQ/TW from the Politburo on building and developing Da Nang city to 2030 with a vision to 2045 sets a goal that “By 2030, Da Nang will complete the construction of smart urban areas, synchronously connecting with the smart urban network in the country and the ASEAN region.” The central city therefore focuses on developing information and communications technology infrastructure to approach trends in Industry 4.0, and deploying digital transformation by 2025 with a vision to 2030, in which determining to build an Intelligent Operation and Monitoring Center (IOC Center) is among the key tasks. Putting the IOC Center into operation is expected to contribute to building a friendlier and smarter Da Nang, serving the goal of implementing urban government and accelerating the process of building a digital government in the city.