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DAI-ICHI LIFE VIETNAM

17 years of success, 17 years of contribution

Representatives from Dai-ichi Life Vietnamʼs Executive Management Board visited and presented gifts to students at the Cao Lau Elementary School in Lang Son province in March 2024.
O n January 18, 2024, Dai-ichi Life Vietnam proudly a Health and Happiness Digital Ecosystem, with the
aim to helping its customers and Vietnamese people
celebrated its 17-year milestone of being a
“lifetime partner” to Vietnam and the Vietnamese
To protect customer rights and enhance their
people with remarkable success and sustainable live healthier and happier.
growth, re-affirming its premier position in the life benefits while complying with regulations under the
insurance industry with its noble mission - “to protect new Law on Insurance Business, Dai-ichi Life Vietnam
and improve the well-being of all people”. took the lead in initiating the recording of life insurance
consultation processes for both Agency and Alternative
Distribution channels since August 2, 2023.
Sustainable growth
Over 17 years of establishment and development,
Dai-ichi Life Vietnam has built and strengthened its “For A Better Life” for Vietnamese people
solid financial foundation, with total assets increasing In tandem with its sustainable growth, during the
to nearly VND67 trillion (nearly $2.7 billion) and Dai-ichi Connect, one of the prominent "digital past 17 years, Dai-ichi Life Vietnam has stood out from
assistants" of Dai-ichi Life Vietnam.
accumulated profits exceeding VND10 trillion (nearly the crowd in delivering excellent corporate social
$401 million). In 2023, with premium revenues soaring responsibility (CSR) efforts through impactful social
to nearly VND20 trillion (nearly $802 million), the and community support initiatives around the country,
company boosted its market share to 12.5 per cent, building its digital ecosystem with the launch of the Dai- costing over VND67 billion (nearly $2.9 million).
maintaining its position in the Top 3 largest and most ichi Connect App for insurance policy management, Through the “For A Better Life” CSR Fund, the company
sustainable foreign life insurers in Vietnam. The fast claim procedures, and healthcare services for executed various significant programs and activities
company proudly serves nearly 5 million customers customers. In 2023 alone, Dai-ichi Connect was focusing on four areas - health, education, the
and families with an abundant workforce of more than downloaded by 262,000 new users, expanding the total environment, and charity - to make incredible changes
2,000 employees and 110,000 financial consultants to 820,000. in improving the lives of local communities.
through a large network of 300 offices and 2,500 Moreover, Dai-ichi ON, the companyʼs online With an aspiration to accelerate to new heights
partnered transaction points in 63 cities and provinces insurance platform, was launched in 2023, featuring in 2024, Dai-ichi Life Vietnam will spare no effort to
around the country. products like Ichi Care and Ichi An Tam, simplifying the secure peace of mind and a bright future for millions
Dai-ichi Life Vietnam has paid over VND19.5 trillion online insurance purchase process with a few easy of customers and their families with its Japanese-
(nearly $782 million) in insurance benefits to more steps. The company also implemented AI services such quality financial protection and healthcare solutions,
than 1.7 million cases over the past 16 years, as 24/7 Voicebot and Chatbot for answering customerʼ while continuing its pioneering CSR initiatives,
demonstrating its strong commitment to providing inquiries about contract status and upcoming and paid aiming to become the best life insurance provider in
optimal benefits to customers. insurance premiums. Additionally, non-cash payment Vietnam. %
services such as VNPay, e-wallets, bank transfers,
credit/debit cards, and payment authorizations, etc.,
Customer First
With its business motto “Customer First”, Dai-ichi are also processed to provide one-stop digital services
Life Vietnam continuously strives to improve its to customers.
products and services and integrating digital Beyond insurance domain, Dai-ichi Life Vietnam
technology to enhance the customer experience. In has also developed its value-added healthcare
recent years, the company has strongly focused on services through a partnership with Garmin to create

Website: https://dai-ichi-life.com.vn Hotline: (028) 3810 0888 Mail:customer.services@dai-ichi-life.com.vn

en.vneconomy.vn April 2024 Vietnam Economic Times 41